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Frank Doebbelin's avatar
Frank Doebbelin
New member | Level 1
2 years ago

I can't log in on my Android mobile app; the code I receive is getting rejected.

When I log in on my Android tablet, the newly sent code at the two factor authentication is recognized as incorrect. I tried it several times with a code that kept being requested again and again. At...
account access
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for clarifying that, Frank. Are you absolutely sure there’s no typo when inserting your email address or password? 

What I’d suggest as the next step, as a test, is to reset your Dropbox password and tell me if you can log in then.

Frank Doebbelin's avatar
Frank Doebbelin
New member | Level 1
2 years ago

The email address and password are both correct. Only after 5-6 attempts does the system think that the email address does not exist or that the password is incorrect.

In the various attempts I entered the code partly by copying and pasting, partly by typing directly - to prevent possible spaces being entered.

Next I'll try to implement your suggestion and then get back to you.

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