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I can't log in on my Android mobile app; the code I receive is getting rejected.
When I log in on my Android tablet, the newly sent code at the two factor authentication is recognized as incorrect. I tried it several times with a code that kept being requested again and again. At...
Hello Nancy, after everything didn't work, I removed the device in www.dropbox.com and then logged in again on the tablet. Apparently no code was required this time. I was immediately logged in and can now use Dropbox on my device. Thank you very much for your help. Best regards.
Nancy
Dropbox Community Moderator
Dropbox Community ModeratorThanks for clarifying that, Frank. Are you absolutely sure there’s no typo when inserting your email address or password?
What I’d suggest as the next step, as a test, is to reset your Dropbox password and tell me if you can log in then.
I changed the password. I then restarted the tablet and logged in to Dropbox with the new password. That worked. The security code was sent - but after entering it the old error message appeared.
- Walter
Thanks for the additional information Frank Doebbelin - much appreciated.
If you're still unable to log into your account on your tablet, may we reach out via email to have a further look internally at this point?
