Forum Discussion

Frank Doebbelin's avatar
Frank Doebbelin
New member | Level 1
2 years ago

I can't log in on my Android mobile app; the code I receive is getting rejected.

When I log in on my Android tablet, the newly sent code at the two factor authentication is recognized as incorrect. I tried it several times with a code that kept being requested again and again. At...
account access
Frank Doebbelin's avatar
Frank Doebbelin
New member | Level 1
2 years ago

I changed the password. I then restarted the tablet and logged in to Dropbox with the new password. That worked. The security code was sent - but after entering it the old error message appeared.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for the additional information  Frank Doebbelin - much appreciated.

If you're still unable to log into your account on your tablet, may we reach out via email to have  a further look internally at this point? 

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