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I can't login without changing my password
When I try logging in, I get a message "We sent a code to blank@blank.com and any devices you’ve linked to this account. Enter the code to continue. I never get an email. When I try logging in and th...
Jay
Dropbox Community Moderator
Dropbox Community ModeratorHi David Weisman, thanks for bringing this to our attention.
Are you logging in on different browsers, locations, with incognito mode, or using a VPN by any chance?
Could you try adding no-reply@dropbox.com to your contacts list to see if this helps?
Keep me updated with any progress!
i have tried this on Vivaldi, Firefox, Brave, Google Chrome and Safari. I do not use private mode, I do not use VPN.
Since I get an email response 15 seconds later when I try "forgot password," I'm skeptical that changing my contacts will do anything, but I am willing to give it a try (btw, I check spam folders on both web and POP).
So address book on... web email? pop client? dropbox? desktop contacts? somewhere else?
I tried logging just now and then used "forgot password"
Thanks,
David
- Nancy
Hey David! I hope you’re doing well and sorry for jumping in.
Just to clarify; did you add no-reply@dropbox.com to your email contacts, and you’re still unable to receive the 6-digit code?
I have added no-reply@dropbox.com to my Roundcube Webmail.
This was an unnecessary step, as I have selected "forgot password" 8 times (and counting), and the emails for password reset came from no-reply@dropbox.com (8 times and counting)
Thanks
- Megan
