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David Weisman's avatar
David Weisman
Explorer | Level 3
3 years ago

I can't login without changing my password

When I try logging in, I get a message "We sent a code to blank@blank.com and any devices you’ve linked to this account. Enter the code to continue. I never get an email. When I try logging in and th...
account access
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey David! I hope you’re doing well and sorry for jumping in. 

 

Just to clarify; did you add no-reply@dropbox.com to your email contacts, and you’re still unable to receive the 6-digit code?

David Weisman's avatar
David Weisman
Explorer | Level 3
3 years ago

I have added no-reply@dropbox.com to my Roundcube Webmail.

This was an unnecessary step, as I have selected "forgot password" 8 times (and counting), and the emails for password reset came from no-reply@dropbox.com (8 times and counting)

Thanks

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi David Weisman, I see! 

     

    Can I send you an email, in order for us to have a closer look into this? 

    • David Weisman's avatar
      David Weisman
      Explorer | Level 3
      3 years ago

      Please do, thanks.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi again, David!

         

        I just logged a ticket for you. When possible, please reply back to it, and we’ll check this further.

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