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HugoL's avatar
HugoL
New member | Level 2
3 years ago
Solved

I can't reset my password

Hello, when i try to reset my password by indicating the email address of my account, i got this message : Too many attempts. Please try again in a few minutes. And when i try to reset my password ...
account access
Account Settings
security
  • Walter's avatar
    Walter
    3 years ago

    Hey HugoL, sorry to hear you're having issues with this.

     

    Could you please try clearing your browser's cache or another browser and let us know if you still get the same error?

     

    Thanks so much!

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey arrileth, sorry to hear you're having issues with this.

 

Could you please try clearing your browser's cache or another browser and let us know if you still get the same error?

 

Also, feel free to try adding "no-reply@dropbox.com" to your email's contacts or address book and repeat these steps to reset your password.

 

Thanks so much!

arrileth's avatar
arrileth
New member | Level 2
3 years ago

No change unfortunately. No e-mail or anything. I still get sent to the "welcome back" page for logging in. Been checking my email. Tried sending password reset a couple of times, but didn't get any. I added the noreply dropbox email to my contacts too.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi arrileth, is it possible that the company domain is blocking the email address from sending this message to your inbox entirely? Have you tried contacting your IT admin for help?

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