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logierachel's avatar
logierachel
New member | Level 2
1 month ago

I can't use my university email address to create a Dropbox account.

Recently, I need to use my university email to creat an account, but the system shows it is not allowed. So how can I solve this problem to get an account based on my Asu.edu  Email?
Account Settings
Create or delete account
Mark's avatar
Mark
Icon for Super User II rankSuper User II
1 month ago
logierachel wrote:

but the system shows it is not allowed

What exactly is the error?

  • logierachel's avatar
    logierachel
    New member | Level 2
    1 month ago

    it shows that my Asu.edu email is considered an organizational email and cannot be used to register an account. The system asks me to contact the administrator.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      1 month ago

      Hey logierachel! Hope you don’t mind if I jump in.

      Can you also attach a screenshot of the exact error message that you’re getting? I’d like to have a visual in order to better assist you (just make sure that your email address isn’t visible, before posting it here).

      • logierachel's avatar
        logierachel
        New member | Level 2
        1 month ago

         

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