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Mitros's avatar
Mitros
Explorer | Level 3
2 years ago

I connected my Huawei device to Dropbox, but it shows as Android SM.

Why dropbox recognized my new Huawei Nova 10 SE as Android SM-A5360??? p.s. no board for this question
security
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Mitros - thanks for the additional information. 

 

Could you try clicking on the camera icon within your reply's box to see if you can attach your screenshot from there?

 

If you can also share some additional information about the issue you're facing, that'd be great.

Mitros's avatar
Mitros
Explorer | Level 3
2 years ago

Dear Walter
why insist on screenshot? The question is simple,why Dropbox (ang Google too), do not exactly recognize my Huawei nova 10 se? Instead of that Dropbox and Google recognize my Huawei like some other model,Samsung or Xiaomi. Maybe app Gbox have something with that?
p.s.
I must install Gbox, bcs new Huawei do not support Googleplay...

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago
    Mitros wrote:

    Dear Walter
    why insist on screenshot? 

    Because we cannot see what is happening from text and it really isn't very clear. 

     

    If its the screen that lists them then that's the info its pulling in from the software. If its not just doing so here then the issue isn't with Dropbox its to do with what is being sent via the phone. Note, however, that the name of the device on the system doesn't impact or alter how the service works. 

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