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anonymous's avatar
anonymous
2 months ago

I created a new account in the place of my old personal account and the admin can't restore it.

Hello. I run a business, and a client mistakenly added me to a teams account, which i then accepted. Then, with them realizing their mistake of adding me, deleted my account. As such, I have lost m...
account access
Create or delete account
Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 months ago
ecomattersconsulting wrote:

they said they could see my account in their deleted accounts history, but did not have an ability to restore it. Is it because I remade this account with the same email?

That's certainly a possibility. Two accounts cannot have the same email address.

ecomattersconsulting wrote:

Do I need to delete this account and allow them to restore it?

That would be the first step that I would take.

ecomattersconsulting wrote:

It has been less than 7 days, and I don't believe the account was permanently deleted.

Act quickly, because once 7 days has passed the account cannot be restored. Also, only the team admin is able to restore your account. Dropbox Support cannot do it.

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