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Malcolm4's avatar
Malcolm4
New member | Level 2
2 years ago

I deleted my Gmail account, and now I can't access Dropbox because it sends an email there

I have an old Gmail account that I deleted and can no longer access. When I try to login to my Dropbox account, it sends a code to that email address. I know the password, can't receive the code ...
account access
emails
FAQ
security
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi Malcolm4, thanks for bringing this to our attention.

 

Are you able to recreate the email address on Gmail in order to receive the verification code?

 

Do you have any other device that is already connected to your account?

 

This will help me to assist further!

  • Malcolm4's avatar
    Malcolm4
    New member | Level 2
    2 years ago

    No, because I deleted the Gmail Account a few years ago and they don't recycle Gmail accounts, nor can they recover deleted accounts apart from ones recently deleted.

     

    No devices. Not used in at least 8 years...

    • Malcolm4's avatar
      Malcolm4
      New member | Level 2
      2 years ago

      Haven't logged into the Dropbox account in at least 8 years. I've gone through a few devices since then.

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        If you haven't accessed the Dropbox account for more than 12 months, then it should've been deactivated due to inactivity. 

         

        However, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

         

        You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link. 

         

        From there you should be able to contact support. Make sure to pick an email to which you can receive and send emails from.

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