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Malcolm4's avatar
Malcolm4
New member | Level 2
2 years ago

I deleted my Gmail account, and now I can't access Dropbox because it sends an email there

I have an old Gmail account that I deleted and can no longer access. When I try to login to my Dropbox account, it sends a code to that email address. I know the password, can't receive the code ...
account access
emails
FAQ
security
b012b012bb's avatar
b012b012bb
Explorer | Level 4
2 years ago

Hello

 

The email account used to log in to drobox has been deleted

 

Log in to drobox and remember the password and enter it. A six-digit verification letter was sent to the account mailbox but I did not receive the letter.

 

There is important information in this drobox

 

What can be done? 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey b012b012bb, let's jump right into this!

     

    First things first: do you have any other devices that are linked to your Dropbox account (via the mobile/desktop app)?

     

    If yes, please check their notifications and let me know if you can see the one-time code there.

     

    If not, can you access the email address showing here, so that we can log a ticket for you?

     

    Keep me posted! 

    • b012b012bb's avatar
      b012b012bb
      Explorer | Level 4
      2 years ago

      I have an old Gmail account that I deleted and can no longer access. When I try to login to my Dropbox account, it sends a code to that email address. I know the password, can't receive the code to that email address. Can someone update the email address on my old account or offer another solution?

       

      No devices.

      Can provide original account email

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