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Malcolm4's avatar
Malcolm4
New member | Level 2
1 year ago

I deleted my Gmail account, and now I can't access Dropbox because it sends an email there

I have an old Gmail account that I deleted and can no longer access. When I try to login to my Dropbox account, it sends a code to that email address. I know the password, can't receive the code ...
account access
security
b012b012bb's avatar
b012b012bb
Explorer | Level 4
1 year ago

Has your problem been solved? I have the same problem as you

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Hey b012b012bb. I'm afraid not even our support team can update the email address of that Dropbox account, as this would pose an account security concern. 

     

    However, I've logged a ticket for you, so that we can check all other possible options. Please reply to my email, as soon as you see it.

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