Forum Discussion

CptDreadRoberts's avatar
CptDreadRoberts
Explorer | Level 4
2 years ago

I got a message that asked for my Microsoft login but it doesn't work

I am trapped into using dropbox as i got a message from a penn county government agency.  tried to open it, but it asked for my microsoft login id,..which i do use, and recently tested....but it cann...
account access
security
CptDreadRoberts's avatar
CptDreadRoberts
Explorer | Level 4
2 years ago

i would love to add the screen shots i took...but your camera thingy is the most confusing.  it doesnt do the usual "browse your computer" to find the file.  even though it says "insert/edit image" there is no insert feature....just source, description, dimensions, and constraints. 

got it in drop box:

https://www.dropbox.com/scl/fi/znpdy7wvt22gdja359w3g/

well, i got the email in my Outlook. and the attachment looked like any other attachment...but it brought me to dropbox

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Did you ensure that you received this email from a trusted email address/contact of yours @CptDreadRoberts?

 

As for attaching a screenshot here, you should be able to do it via the camera icon, but if it's not working for you, you might need to clear your browser's cache or use another browser. 

  • CptDreadRoberts's avatar
    CptDreadRoberts
    Explorer | Level 4
    2 years ago

    I love how i have to hit Additional options BEFORE it will let me answer... even though i dont add message tags.

    it is a trusted sender...but is a pennsylvania government .org . 

    i cleared browser cache (using Chrome), no change

    tried Microsoft Edge, no change.

    tried the government .org email address, it worked..sort of...

    asked for password, i dont have one for them.

    so i think they goofed and sent a PDF that is locked into their orbit, and I am third rock from the sun. 

    I emailed them back.

  • CptDreadRoberts's avatar
    CptDreadRoberts
    Explorer | Level 4
    2 years ago

    well isnt this special....i had emailed the sender back about my issue...no contact...so i called...bad ph# ...so i called the mail number, and talked to her supervisor (her mailbox was full).  turns out, the email from PA Dpt of Aging was HACKED.   so it looked legit , and i was working with them so the timing was legit, but it actually wasnt legit....

    mike drop

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!