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HuaDeity_'s avatar
HuaDeity_
New member | Level 2
10 months ago

I had linked my Apple ID to a now deleted Dropbox account and I can't use it to create a new one.

Dear Dropbox Support Team, I previously used Dropbox and had linked my account to my Apple ID. However, I deleted that account years ago. Since then, I’ve been unable to create a new account on iOS...
Create or delete account
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Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Thanks for your post, HuaDeity_! 

Can you try the steps provided here and then attempt to create a new Dropbox account again? 

Let me know if you’re still having the same issue after that.

  • HuaDeity_'s avatar
    HuaDeity_
    New member | Level 2
    10 months ago

    Yeah, I tried multiple times and it still not working. Just the same ERROR message.

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      10 months ago

      Hi HuaDeity_, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

      You can do this by opening an incognito/private browsing window, while not signed into any account, and accessing this link.  
      From there you should be able to contact support. Make sure to pick an email to which you can receive and send emails from.

      • HuaDeity_'s avatar
        HuaDeity_
        New member | Level 2
        10 months ago

        I just submitted my issue through the link and am waiting for a response. Thanks so much for your support!

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