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HuaDeity_'s avatar
HuaDeity_
New member | Level 2
11 months ago

I had linked my Apple ID to a now deleted Dropbox account and I can't use it to create a new one.

Dear Dropbox Support Team, I previously used Dropbox and had linked my account to my Apple ID. However, I deleted that account years ago. Since then, I’ve been unable to create a new account on iOS...
Create or delete account
Error Messages
HuaDeity_'s avatar
HuaDeity_
New member | Level 2
11 months ago

NancyJay 

Would it be okay to share the potential bug feedback here, or would you recommend that I open a new discussion instead?

Thanks!

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Hey HuaDeity_ I hope you're doing well!

    You can definitely share it here with us. Since you have an escalated case, I'd recommend you also share your thoughts with our team via email in order for them to note it or see what they can do on their end. 

    If you need something else, please let me know and I will be more than happy to help every step of the way. 

    • HuaDeity_'s avatar
      HuaDeity_
      New member | Level 2
      11 months ago

      HeyMegan 

      I don’t know if I miss anything. The specialized team is the link mentioned above or others.

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        11 months ago

        Hey HuaDeity_! 

        I'm referring to your active ticket number with our Specialized agent that you're connected with via email. 😇

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