We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
I had linked my Apple ID to a now deleted Dropbox account and I can't use it to create a new one.
Dear Dropbox Support Team,
I previously used Dropbox and had linked my account to my Apple ID. However, I deleted that account years ago. Since then, I’ve been unable to create a new account on iOS...
Hi there,
I found something interesting that I’d like to clarify:
- There appears to be an accountHuaDeity within the community that might be my previous account. Could someone please help confirm the details associated with it?
- Additionally, I noticed there’s a support case (#22510536) from 2023 showing up in the support portal of my new Dropbox account, which I created just a few weeks ago. This suggests that even though I previously deleted my old account, some related information remains linked to my email address.
I’d appreciate your assistance in reviewing these points. Thank you!
- Nancy
Dropbox Community Moderator
Hi again, HuaDeity_! When it comes to account security matters, we’re unable to discuss them in public, for the safety of all our users.
We’ll be happy to go ahead and create a new ticket with the current email address that’s linked to your Community profile, though. We can further assist internally this way.
