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jpole's avatar
jpole
New member | Level 2
2 years ago

I know my Dropbox credentials, but I'm being asked for a one-time code I can't access

Hello, I know my email address and my password for Dropbox but I don't have access to my email address any longer because I got laid off from my job. I tried to sign in and I got the message that a v...
account access
security
Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
jpole wrote:

I tried to sign in and I got the message that a verification was sent to my old email address. Is there any way that I will be able to access this account?

Your best option will be to contact your former employer and ask them for access to the email address, or to forward you the verification code.

 

If you're unable to do that you can try contacting Support, but without access to the email account, it's unlikely that you can gain access to the Dropbox account. You need to maintain an active email address on your account so you can receive password resets and one-time security codes used during sign in.

 


To contact Support, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

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