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Moh118082's avatar
Moh118082
Explorer | Level 3
2 years ago
Solved

I lost access to my Gmail account and I don't receive my recovery email

I lost my mobile phone with [removed per Community Guidelines] gmail account so I recover but not recovery email please solve my problem thank you so much
account access
Mobile
security
  • Nancy's avatar
    Nancy
    2 years ago

    Welcome to our Community, Moh118082. 

     

    Can you send over more info on the issue you’re having? 

     

    From what I understand, you’re unable to access your Dropbox account on your phone. Correct? If yes, can you access your Gmail account from another device, like a computer for example? 

     

    Also, are you being asked for a Dropbox one-time code by any chance?

     

    Let me know, and we can have a look.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

HI william-2891, to see if anything can be done, could you contact the support team by opening an incognito/private browsing window, while not signed into your account, and accessing this link?

From there you should be able to contact support. Make sure to enter an email to which you can receive and send emails from.

Stork65's avatar
Stork65
Explorer | Level 4
2 years ago
Thank you I will try that.

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