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htooauntwan's avatar
htooauntwan
New member | Level 2
1 year ago

I lost my phone and can't access my 2FA codes

I lost my phone. So I don't have 2 step security key and backup code. Please help me
account access
security
Rich's avatar
Rich
Icon for Super User II rankSuper User II
1 year ago
htooauntwan wrote:
I lost my phone. So I don't have 2 step security key and backup code. Please help me

Unfortunately, if you no longer have access to your authentication device (your phone, in this ase) and you've lost your emergency backup codes, there's no way to gain access to the account unless you have another device that's already signed in with which you can receive the two-step verification code.

 

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