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implmex's avatar
implmex
New member | Level 2
3 years ago
Solved

I mistakenly created a new account; how can I access my original account?

Good Morning: I tried to set up Dropbox on a new computer. I finally got it installed with the help of a chat using a very nice young guy named Dino. It seems however,  I ended up creating a ne...
account access
security
  • marcusdentist's avatar
    marcusdentist
    3 years ago

    Hi Calvin:

    Yeah, Dino taught me that trick when I first contacted you guys and cried that I could't get Dropbox to work.

    He was very patient and understanding of my computer illiteracy and we solve the first issue but then I managed to screw it up again and made a new account with a new email address (I have two...one forwards to the other), and when I tried to get a chat happening again, of course it wouldn't let me speak to a human, because the new account didn't have "speaking to a human" privileges.

    So I trashed that new account after swearing at it for several hours.

    That fixed it...I was sooo PROUD!

    Now we're back in business!

    All is good with the world again.

     

    Cheers

     

    Marcus

     

Calvin2DBX's avatar
Calvin2DBX
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi marcusdentist,

 

Just wanted to check in with you.

 

It sounds like you were able to fix everything, which is awesome!

 

Web browsers can offer to save a username and password to auto-fill the page in future.

 

That's configured in the web browser (not Dropbox), so if you run into anything like that, a good tip is try in a different web browser, or a new incognito or private tab, where such auto-fill features will be turned off by default.

 

 

Let me know if there's anything else!

marcusdentist's avatar
marcusdentist
Helpful | Level 5
3 years ago

Hi Calvin:

Yeah, Dino taught me that trick when I first contacted you guys and cried that I could't get Dropbox to work.

He was very patient and understanding of my computer illiteracy and we solve the first issue but then I managed to screw it up again and made a new account with a new email address (I have two...one forwards to the other), and when I tried to get a chat happening again, of course it wouldn't let me speak to a human, because the new account didn't have "speaking to a human" privileges.

So I trashed that new account after swearing at it for several hours.

That fixed it...I was sooo PROUD!

Now we're back in business!

All is good with the world again.

 

Cheers

 

Marcus

 

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