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BonCalme LLc's avatar
BonCalme LLc
New member | Level 2
3 years ago

I need help to verify account with my phone number instead

I was trying to reset my password but the business email I used to access my account was cancelled and I need Dropbox to send me a link via my phone so I can access my account as that is the only way...
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BonCalme LLc's avatar
BonCalme LLc
New member | Level 2
3 years ago

Thank you that doesn't work as the first thing it says to do is: 

  1. Sign in to dropbox.com.

I cannot sign in if I don't know my password.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

I understand, BonCalme LLc.

 

In that case, I would actually suggest opening a private browsing/incognito window on your browser and going to this page.

 

From there, you can submit your help request to our support team directly.

 

Once you do that and you have the ticket number, please send it to us as well.

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