Forum Discussion

klubasek's avatar
klubasek
New member | Level 1
11 months ago

I need to access my Dropbox account, but the one-time code is sent to an inaccessible email.

Yesterday, my time from 8:00, my computer was encrypted. I have two files on DropBox that I cannot function without. I remember the password to DropBox (the account was created around 2009). Unfortun...
account access
emails
security
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

Hi klubasek! Thanks for posting this on our Community. 

You don’t happen to have any other devices that are currently linked to the Dropbox account in question, right? 

I’m asking because, if you do, you can look at their notifications and the one-time code may have been sent there, too. You can sign in to your Dropbox account this way and change its email address to one you can access.

If that’s not the case though, I can go ahead and log a ticket for you at the email address you see here and we’ll check this internally.

Let me know.

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