Forum Discussion

klubasek's avatar
klubasek
New member | Level 1
11 months ago

I need to access my Dropbox account, but the one-time code is sent to an inaccessible email.

Yesterday, my time from 8:00, my computer was encrypted. I have two files on DropBox that I cannot function without. I remember the password to DropBox (the account was created around 2009). Unfortun...
account access
emails
security
klubasek's avatar
klubasek
New member | Level 1
11 months ago

DropBox was installed only on the computer where the encryption occurred. The DropBox application no longer starts because the files responsible for logging in have been encrypted. Please help - send two files so that the clinic can work again.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    When you say that the app no longer starts, can you maybe send us a screenshot of the exact error you're getting klubasek? 

    Otherwise, we could send you an email to have a further look internally as well at this point. 

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