Forum Discussion

klubasek's avatar
klubasek
New member | Level 1
11 months ago

I need to access my Dropbox account, but the one-time code is sent to an inaccessible email.

Yesterday, my time from 8:00, my computer was encrypted. I have two files on DropBox that I cannot function without. I remember the password to DropBox (the account was created around 2009). Unfortun...
account access
emails
security
klubasek's avatar
klubasek
New member | Level 1
11 months ago

Hey. When can I expect help regaining access to my account?

Rich's avatar
Rich
Icon for Super User II rankSuper User II
11 months ago
klubasek wrote:

When can I expect help regaining access to my account?

You should have received an email from Hannah at the email address shown here two days ago. If you haven't received it, check your spam folder.

Know that you may need to wait a couple of days now, as Support usually doesn't work on the weekends.

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

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