Forum Discussion

klubasek's avatar
klubasek
New member | Level 1
11 months ago

I need to access my Dropbox account, but the one-time code is sent to an inaccessible email.

Yesterday, my time from 8:00, my computer was encrypted. I have two files on DropBox that I cannot function without. I remember the password to DropBox (the account was created around 2009). Unfortun...
account access
emails
security
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

Have you checked your spam folder as well, klubasek?

Try adding no-reply@dropbox.com to your email contacts as well and then try again, if the code is not in your spam folder.

klubasek's avatar
klubasek
New member | Level 1
11 months ago

I added the no-reply@dropbox.com account to my address book.

There are no messages in my spam folder.

 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Hi klubasek, thanks for the info on this matter. I’d recommend getting in contact with our support team directly to look into this matter in more detail.

    You can do this by opening an incognito/private browsing window, while not signed into any account, and accessing this link.
    From there you should be able to contact support. Make sure to pick an email to which you can receive and send emails from.

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