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will_212121's avatar
will_212121
New member | Level 1
11 months ago

I need to access my Dropbox account, but the one-time code is sent to an inaccessible email.

I have been trying to login to my dropbox account but the one time code is being sent to an email which has now been disabled. How can I resolve this issue?
account access
Account Settings
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

Hey Paloma2025 - sorry to hear about this.

In such cases, you can reach out directly to our support team through this form. Just make sure to use an incognito window where you're not signed into any Dropbox account and fill in all the relevant information.

In case you come across an issue though, please let us know here and we'll send you an email from our end to investigate. 

Paloma2025's avatar
Paloma2025
New member | Level 1
11 months ago

Dear Walter. Many thanks for your help. I just filled in the form. But I don't understand something. How will the DropBox support team be able to contact me, if in the form I filled in only asks the email address which I used to be able to log in into DropBox and that email address is now deleted? If the support team wants to contact me, they don't have any other email address or phone number to contact me.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Hey Paloma2025, when opening your ticket, please also add an email address that you can currently access in your message, so that our support team may reach you there.

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