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maracyuca m.'s avatar
maracyuca m.
New member | Level 1
3 months ago
Solved

I need to change my email but I don't have access to it

Hello, I need your help with a serious issue, and I'm unsure how to resolve it. I created my account four years ago, and about a month ago, my email was suddenly suspended without any valid reaso...
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  • maracyuca m.'s avatar
    maracyuca m.
    2 months ago

    Thank you all for your support !
    I've managed to recover my account as Violet from Dropbox support sent me a password reset link and everything is in order now ! I've managed to recover the full access of my account !

Mark's avatar
Mark
Icon for Super User II rankSuper User II
3 months ago
maracyuca m. wrote:

Could you please advise on how I can regain access?

Its almost certainly not possible I'm afraid: https://help.dropbox.com/account-access/lost-email-access 

As long as you are still logged in the official line is to download everything and set up a new account. PLEASE try and do this urgently as if you are logged out your account is almost certainly lost forever. 

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