Take Your Search Game to the Next Level with Dropbox Dash 🚀✨ Curious how it works? Ask us here!
Forum Discussion
Solved
I need to change my email but I don't have access to it
Hello,
I need your help with a serious issue, and I'm unsure how to resolve it.
I created my account four years ago, and about a month ago, my email was suddenly suspended without any valid reaso...
Thank you all for your support !
I've managed to recover my account as Violet from Dropbox support sent me a password reset link and everything is in order now ! I've managed to recover the full access of my account !
this is not a good solution as I've earned 20 gb from referrals over the years
- Rich
Super User II
this is not a good solution as I've earned 20 gb from referrals over the years
You can try contacting Support, but they may not be able to help. You need to maintain an active email address on the account in order to receive password resets and one-time security codes as required.
To contact Support, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Rich, Thanks for your help !
I just did it..I'm sure they will be able to help me as I can provide a lot of details for security from inside my account as last code received..last uploads...etc
