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maracyuca m.'s avatar
maracyuca m.
New member | Level 1
3 months ago
Solved

I need to change my email but I don't have access to it

Hello, I need your help with a serious issue, and I'm unsure how to resolve it. I created my account four years ago, and about a month ago, my email was suddenly suspended without any valid reaso...
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  • maracyuca m.'s avatar
    maracyuca m.
    2 months ago

    Thank you all for your support !
    I've managed to recover my account as Violet from Dropbox support sent me a password reset link and everything is in order now ! I've managed to recover the full access of my account !

maracyuca m.'s avatar
maracyuca m.
New member | Level 1
2 months ago

Hello Hannah,

Yes I did and I have a reply from Larry:
Larry, Feb 19, 2025, 6:35 AM PST:

HI there,
 
Thanks for contacting Dropbox Support, my name is Larry and I would be happy to assist you.
 
I sent your request to a member of my team who specialises in this kind of issue. They'll review it carefully, and get back to you as soon as possible.
 
In the meantime, if there's any additional information that you think would be helpful for us to know, please forward it along by replying to this email. (We're able to troubleshoot faster if we have all relevant info in the same email chain.)
 
Regards,
Larry

I've also sent a reply back but I didn't receive nothing back since Feb 18:

Thank you for your response!

I’m happy to provide any details from my account that you may need to allow me to reset my password, which I believe has expired, and regain full access.

I can also provide the one-time codes I receive when attempting to log in from a different browser.

Please assist me in recovering my account, as I’ve had it for four years and don’t want to lose it over this issue.

Thank you very much,

Could please help me regain access to my account?

Thank you !!!

 



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