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I was invited to join a team, but I want to get my individual account back.
I had a personal subscription plan with 2 TB earlier, and one of my clients has added me to their Company DB account recently.
This is my 2nd time that the Admin of that company has deleted my acco...
Hey, thank you for the prompt reply Jay
I have already informed the team admin, and he is still not responding. I am afraid that this will take more than a week, and I will lose all my files forever.
Is there anything that we can do if the team admin doesn't respond, but I need to recover files from previous subscriptions within 7 days?
- Megan
Dropbox Community Moderator
Hey Isuru W, just wanted to check if you had any updates on this.
I'm afraid that without the admin's help, our hands are tied as to how this works. They'd need to take action on their end, in order to restore your content.
Hey Jay , thank you for following up on my issue.
Still, Admin has not responded to me yet, and I am afraid that they will be late in restoring my account. Just curious if I can have more time from DB till Admin responds.- Rich
Super User II
Just curious if I can have more time from DB till Admin responds.
That's not possible. The seven days is not an arbitrary number that can be changed. The system is programmed that way and can't be changed easily, nor can it be changed for a single person. The only option you have is to get in contact with the team admin. Perhaps you can reach someone else at the same company so you can stress the importance.
I have re-registered with my email (xxxxxxx@gamil.com) to try to get my files promptly.
If that new account is still using the same email address that was on your previous account, I'd change the email address on the account so there's no conflict when the team admin restores your account.
