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I was invited to join a team, but I want to get my individual account back.
I had a personal subscription plan with 2 TB earlier, and one of my clients has added me to their Company DB account recently.
This is my 2nd time that the Admin of that company has deleted my acco...
Rich
Super User II
Super User IIJust curious if I can have more time from DB till Admin responds.
That's not possible. The seven days is not an arbitrary number that can be changed. The system is programmed that way and can't be changed easily, nor can it be changed for a single person. The only option you have is to get in contact with the team admin. Perhaps you can reach someone else at the same company so you can stress the importance.
I have re-registered with my email (xxxxxxx@gamil.com) to try to get my files promptly.
If that new account is still using the same email address that was on your previous account, I'd change the email address on the account so there's no conflict when the team admin restores your account.
Hey Rich Team admin has added me to their DB team yesterday. However, now I have a brand new account, and all of my previous files are gone.
How can I get my old files back?
- Megan
Dropbox Community Moderator
Hey Isuru W!
If your files were transferred upon your initial removal, you can have the team admin, or the person the files were transferred to, share them back with you.
That said, since we don't have any account-specific visibility, it might be best to get in touch with our support team directly.
Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.
Keep me posted!
Hey Megan !
Thank you for all your support. The admin has recovered my old account, and the files are now on the DB team. To avoid such kind of issues, anything I can do in the future?- Mark
To avoid such kind of issues, anything I can do in the future?
Make sure you read the prompts and messages when clicking on links - the process when joining a Team explains it clearly what happens when ou join and almost tries to force you to do a new account.
If they still want you on the Team set up a second email and THEN join using that email.
After you do that you can link the two accounts together so you can view on one device: https://help.dropbox.com/account-access/link-unlink-two-accounts
