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Isuru W's avatar
Isuru W
Explorer | Level 4
3 months ago

I was invited to join a team, but I want to get my individual account back.

I had a personal subscription plan with 2 TB earlier, and one of my clients has added me to their Company DB account recently. This is my 2nd time that the Admin of that company has deleted my acco...
account access
Offboarding
restore
Isuru W's avatar
Isuru W
Explorer | Level 4
2 months ago

Hey Megan​ !

Thank you for all your support. The admin has recovered my old account, and the files are now on the DB team. To avoid such kind of issues, anything I can do in the future? 

Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 months ago
Isuru W wrote:

To avoid such kind of issues, anything I can do in the future? 

Make sure you read the prompts and messages when clicking on links - the process when joining a Team explains it clearly what happens when ou join and almost tries to force you to do a new account. 

If they still want you on the Team set up a second email and THEN join using that email. 

After you do that you can link the two accounts together so you can view on one device: https://help.dropbox.com/account-access/link-unlink-two-accounts 

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