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Isuru W's avatar
Isuru W
Explorer | Level 4
10 months ago

I was invited to join a team, but I want to get my individual account back.

I had a personal subscription plan with 2 TB earlier, and one of my clients has added me to their Company DB account recently. This is my 2nd time that the Admin of that company has deleted my acco...
account access
Offboarding
Isuru W's avatar
Isuru W
Explorer | Level 4
10 months ago

Hi, Rich​ I have asked the admin to convert my account back to an individual account and remove me from the team. And he did as I said. also sent this article.

https://help.dropbox.com/account-access/convert-to-individual#For-Dropbox-team-accounts

However, after being removed from the group, I now again have a brand new account with 2GB, and none of my files are there. 

How can I get my files back, and any advice we need to follow, please?

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Hey Isuru W - sorry to hear you're still having issues with this.

Can you please confirm that you had your files back when you were re-added to the team and that your team admin followed the steps outlined in the video in this Help Center article when they removed you from the team? 

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