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Isuru W's avatar
Isuru W
Explorer | Level 4
7 months ago

I was invited to join a team, but I want to get my individual account back.

I had a personal subscription plan with 2 TB earlier, and one of my clients has added me to their Company DB account recently. This is my 2nd time that the Admin of that company has deleted my acco...
account access
Offboarding
Isuru W's avatar
Isuru W
Explorer | Level 4
7 months ago

Yes, Rich​ when they added me to their DB team, I was refunded. Just curious if I pay, can I get my files back as Admin says he did, according to the link.

https://help.dropbox.com/account-access/convert-to-individual#For-Dropbox-team-accounts

Rich's avatar
Rich
Icon for Super User II rankSuper User II
7 months ago
Isuru W wrote:

Just curious if I pay, can I get my files back as Admin says he did, according to the link.

Paying has nothing to do with your files. Your team admin is the only one that can potentially recover your files for you.

When you were first removed from the team, the admin had the option to transfer your files to another account. If they did that, then that person may be able to share them back to you.

  • Isuru W's avatar
    Isuru W
    Explorer | Level 4
    7 months ago

    Thank you, Rich​  I have already asked them to re-add me to their DB team and follow the steps in the video to leave me as an individual account. I will update you as soon as they respond. 

  • Isuru W's avatar
    Isuru W
    Explorer | Level 4
    7 months ago

    Hi, Rich​  the Admin has invited me to join their DB team again, and I have accepted. Now that all files are there, is there any way I can leave the team with my files without losing any of them, without involving an admin person? Seems he and I can only access my files. 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 months ago

    Hi from me as well, Isuru W.

    If you'd like to be removed from the team and return to an individual Dropbox account, only the admin has the ability to do that for you.

    They'll need to remove you by following the steps in this article.

    This will remove you from the team, but you'll keep your account and your personal files. In the article I linked, you'll see exactly what data will be transferred to the individual account and what won't be transferred.

    I hope this helps!

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