Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Isuru W's avatar
Isuru W
Explorer | Level 4
7 months ago

I was invited to join a team, but I want to get my individual account back.

I had a personal subscription plan with 2 TB earlier, and one of my clients has added me to their Company DB account recently.

This is my 2nd time that the Admin of that company has deleted my account from their and now I cannot get my old files since I have re-registered with my email (xxxxxxx@gamil.com) to try to get my files promptly. Now I have a brand new account with 2GB of space.

I have already requested to add me to their company account again, then I can leave it by myself after restoring my files, hopefully.

Could you guys please help me out to correct this issue and get my Files back with the previous account?

account access
Offboarding

22 Replies

Replies have been turned off for this discussion
Show More
  • Isuru W's avatar
    Isuru W
    Explorer | Level 4
    7 months ago

    Hi, Rich​  the Admin has invited me to join their DB team again, and I have accepted. Now that all files are there, is there any way I can leave the team with my files without losing any of them, without involving an admin person? Seems he and I can only access my files. 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 months ago

    Hi from me as well, Isuru W.

    If you'd like to be removed from the team and return to an individual Dropbox account, only the admin has the ability to do that for you.

    They'll need to remove you by following the steps in this article.

    This will remove you from the team, but you'll keep your account and your personal files. In the article I linked, you'll see exactly what data will be transferred to the individual account and what won't be transferred.

    I hope this helps!

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!