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Cloudsoverkorra's avatar
Cloudsoverkorra
Helpful | Level 6
1 month ago
Solved

I'm getting an error that my password is incorrect even though it's not

Hi! I was not able to log into my Dropbox account on my mobile browser. I am positive I typed it in correctly. I was able to change it on my PC browser but it is still saying my new password is incor...
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  • Cloudsoverkorra's avatar
    Cloudsoverkorra
    1 month ago

    I was able to log back into my. Dropbox account with my new password about 10 minutes after changing it. I don't know why it kept saying my new password was incorrect after I tried it multiple times. I am happy I was able to log in though. That made me nervous...

Mark's avatar
Mark
Icon for Super User II rankSuper User II
1 month ago

Dropbox isnt experiencing issues, no. If its saying its not right its either not right OR too complicated - it has been known that it sometimes doesnt like non-standard characters and symbols. 

  • Cloudsoverkorra's avatar
    Cloudsoverkorra
    Helpful | Level 6
    1 month ago

    I was able to log back into my. Dropbox account with my new password about 10 minutes after changing it. I don't know why it kept saying my new password was incorrect after I tried it multiple times. I am happy I was able to log in though. That made me nervous...

    • Theresa's avatar
      Theresa
      Icon for Community Manager rankCommunity Manager
      1 month ago

      Hi there Cloudsoverkorra​ , and welcome to the Dropbox Community! 😊

      I am glad to see your issue is resolved - password errors can be especially stressful, so it’s great to hear you were able to get back into your account without any further trouble. Thanks so much for coming back to update the thread.. it really helps others who might run into the same confusion!

      By the way, I’m Theresa đŸ‘©â€đŸ’», one of the community managers here at Dropbox HQ. Since you’ve been working through account access issues, I’d love to know
 what’s your favourite Dropbox feature? Whether it’s file sharing, Backup, mobile access, or something else entirely, I always enjoy hearing what people find most useful.

      Looking forward to hearing more,

      T đŸ˜ș (Dropbox Community Manager)

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