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Forum Discussion

Varjen's avatar
Varjen
Explorer | Level 3
6 months ago

I'm having trouble accessing my account, since I don't receive the 2FA code.

I have a separate Dropbox account linked to my work email, which colleagues occasionally use to share folders and files. While I previously accessed these files through that account, I'm currently un...
account access
two factor authentication
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 months ago

Hey Varjen, I'd be more than happy to look into this with you!

One clarification here. Are you referring to the 6-digit security code, or our 2FA? 

I'm guessing it's the first one, especially if you're checking your email address for these codes.

Provided that's the case, can you add no-reply@dropbox.com to your email contacts, and try again?

Let me know more, and we'll take it from there!

  • Varjen's avatar
    Varjen
    Explorer | Level 3
    6 months ago

    Hi Megan, thanks for answering! I get the email in my inbox with the reset link, however, then I cant get a six digit code, because I lost access to my old work pc and I don't have Dropbox linked to my authenticator app.

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      6 months ago

      Hey Varjen​, thanks for the speedy reply!

      When enabling our 2-factor authentication, you'll receive 10 backup codes. Each eight-digit code can be used once to access your Dropbox account in case of emergency. 

      Do you have access to these? 

      Also, feel free to take a look at the relevant Help Center article. 

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