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Forum Discussion

Varjen's avatar
Varjen
Explorer | Level 3
6 months ago

I'm having trouble accessing my account, since I don't receive the 2FA code.

I have a separate Dropbox account linked to my work email, which colleagues occasionally use to share folders and files. While I previously accessed these files through that account, I'm currently un...
account access
two factor authentication
Varjen's avatar
Varjen
Explorer | Level 3
6 months ago

Hi Megan, unfortunately, I can't find those (just checked my inbox for emails from no-reply at dropbox.com with those codes. They were not sent to my email when I first set up 2fa in 2022 as far as i can see. The problem is that my Microsoft Authenticator app does not contain my dropbox account anymore. Also, the the backup codes are not in my separate PW-manager app. 

  • Varjen's avatar
    Varjen
    Explorer | Level 3
    6 months ago

    By the way, I am perfectly fine with deleting my old account so that I can start again with the same email address. Maybe it is possible to send a delete link to my registered email address?

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      6 months ago

      Hey Varjen!

      When it comes to deleting the account, I'm afraid we can't do much about this. That said, keep in mind that Dropbox accounts are automatically deleted after a period of inactivity.

      Also, without the security codes our options are limited. Still I want to make sure we've tried everything we can from our side. 
      I've opened a ticket for you, and can escalate your case to our specialized team to see if there's anything they can do. I can't promise a resolution, but I'd really like for us to give it a shot. 

      Thanks!

      • Varjen's avatar
        Varjen
        Explorer | Level 3
        6 months ago

        Hi Megan,

        Thanks for answering. Is there any way to speed up this process? How long does it take for an inactive account to be deleted?

        Thanks!

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