Forum Discussion

Varjen's avatar
Varjen
Explorer | Level 3
7 months ago

I'm having trouble accessing my account, since I don't receive the 2FA code.

I have a separate Dropbox account linked to my work email, which colleagues occasionally use to share folders and files. While I previously accessed these files through that account, I'm currently un...
account access
two factor authentication
Varjen's avatar
Varjen
Explorer | Level 3
7 months ago

By the way, I am perfectly fine with deleting my old account so that I can start again with the same email address. Maybe it is possible to send a delete link to my registered email address?

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 months ago

Hey Varjen!

When it comes to deleting the account, I'm afraid we can't do much about this. That said, keep in mind that Dropbox accounts are automatically deleted after a period of inactivity.

Also, without the security codes our options are limited. Still I want to make sure we've tried everything we can from our side. 
I've opened a ticket for you, and can escalate your case to our specialized team to see if there's anything they can do. I can't promise a resolution, but I'd really like for us to give it a shot. 

Thanks!

  • Varjen's avatar
    Varjen
    Explorer | Level 3
    7 months ago

    Hi Megan,

    Thanks for answering. Is there any way to speed up this process? How long does it take for an inactive account to be deleted?

    Thanks!

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      7 months ago

      Hey Varjen!

      It takes approximately one year more or less for an inactive account to be deleted.

      There's not much that we can do to change that. 

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