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Forum Discussion

Varjen's avatar
Varjen
Explorer | Level 3
6 months ago

I'm having trouble accessing my account, since I don't receive the 2FA code.

I have a separate Dropbox account linked to my work email, which colleagues occasionally use to share folders and files. While I previously accessed these files through that account, I'm currently un...
account access
two factor authentication
Varjen's avatar
Varjen
Explorer | Level 3
6 months ago

Hi Megan,

Thanks for answering. Is there any way to speed up this process? How long does it take for an inactive account to be deleted?

Thanks!

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 months ago

Hey Varjen!

It takes approximately one year more or less for an inactive account to be deleted.

There's not much that we can do to change that. 

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