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ohnonono's avatar
ohnonono
Explorer | Level 3
2 years ago

I'm not getting the 6-digit code

Hi, I am not getting a 6 digit pin to access my account. I have even tried a password reset. Its not my spam filters the email is just not being sent. There are hundreds of requests like this on th...
account access
security
Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago
ohnonono wrote:

Already done those steps. As per my previous post. Can this issue be fixed?

There isnt an actually issue with Dropbox - it works for millions, there is something not working with your ISP if its not receiving emails from Dropbox. 

 

Gmail are especially good at just randomly blocking Dropbox emails for example. 

 

How long ago did you last log on?

ohnonono's avatar
ohnonono
Explorer | Level 3
2 years ago

There is an issue with dropbox not sending out the pin. i've requested the pin over 20 times and its not getting caught by a spam filter as its on a custom domain name and i can see the incoming email logs. Its just not being sent at all.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey ohnonono! I suggest contacting our support team as the next step and they’ll take a look. Here’s how you can reach them (feel free to send me your ticket number here afterwards).

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