Forum Discussion

crchapin's avatar
crchapin
Explorer | Level 3
3 years ago

I'm not receiving the 6 digit code

I have a work account and a personal account. I want to share a folder in my work account with my personal account, but I never receive the confirmation email no matter how many times I try. The addr...
account access
security
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi crchapin, can I send you an email, in order for us to have a closer look into this? 

crchapin's avatar
crchapin
Explorer | Level 3
3 years ago

May I give it to you in a less public way?

  • crchapin's avatar
    crchapin
    Explorer | Level 3
    3 years ago

    Since my day is probably your night, I'll go ahead and share the information.

    [Removed as per Community Guidelines]

    This is a throwaway address, but I tested Dropbox with it, and it had the same problem.

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi crchapin, just for clarification, the email address would be the one visible on your Dropbox account here. If it is correct, please confirm it so that we can contact you.

      • crchapin's avatar
        crchapin
        Explorer | Level 3
        3 years ago

        That address is correct. I just tried from that page to verify the address by having a message sent to it. However, again, no message arrived. (I also checked my spam folder.)

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