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jacki1924's avatar
jacki1924
Explorer | Level 3
9 months ago

I'm not receiving the password reset email to login to my account.

I have a paid Essentials Dropbox account through July 2025 under an AOL email. Even though I added "no-reply" to my contacts, I have not been able to receive a password reset link in my AOL account. ...
account access
Permissions
jacki1924's avatar
jacki1924
Explorer | Level 3
9 months ago

I have only been using Dropbox desktop on my PC. Please contact me at [email removed as per Community Guidelines] 

The paid account is under removed

DROPBOX removed 07/27 PURCHASE DROPBOX.COM CA    $119.88

Thank you for your assistance.

 

 

jacki1924's avatar
jacki1924
Explorer | Level 3
9 months ago

I paid for the account through 7/27/2025 and now that it has been removed I can't access all my files. I do not consider this issue resolved.  If I can't access my files then I will never you use Dropbox again and will advise anyone else not to use it. I would also insist on a probabed reimbursement. 

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