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Cla11's avatar
Cla11
New member | Level 2
2 years ago

I'm not receiving the security code to my email, so I can't enter my Dropbox account

Hello, I've been trying to login to my Dropbox account for days but failed. Dropbox said it sent security code to my email, but I didn't receive anything. There is nothing in "spam", I've added Dropbox email to my contacts but still failed. Can you please help? Thankyou

account access
security

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  • Dtst's avatar
    Dtst
    New member | Level 1
    2 years ago

    hi Megan! I have the same problem I cant login to my Dropbox. I tried to e-mail support but didnt recieve anything. Can you help me out?

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Dtst, hope you don’t mind if I jump in. Have you looked into your email’s spam folder and there’s nothing there? 

    Have you also double checked to make sure you have no other devices currently linked to your Dropbox account? If you do, you can look into the Notifications section for the one-time code.

    Another thing you can try is to reset your Dropbox password from this page. Are you able to access your account after that?

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