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rbecker65's avatar
rbecker65
New member | Level 1
16 days ago

I'm unable to verify the email address of my Dropbox account.

I just started a new account and I am unable to verify my email address. My account still shows my email address unverified. I have made multiple attempts on two different browsers. I've also attempted to verify my email address using the app. Please help!

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff

    Sorry to hear you’re having this issue, rbecker65. Let’s look into it together.

    First thing, can you send me a few screenshots of what you see on your end when trying to verify your email address and of what appears right after that? 

    I’d like to have a few visuals and investigate this further. 

    Let me know once you’re ready.

    • rbecker65's avatar
      rbecker65
      New member | Level 1

      Hello Nancy,

      It appears there needed to be a lag in time before the verification takes hold. I was receiving other auto-generated DropBox emails and when I had clicked on one of the links from them, it took me to my account and I was then able to share one of the files I had uploaded. I think I'm good now.  Thanks for the response.  

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff

        Glad to hear it’s all sorted, rbecker65! I’ll be here, if you need me for something else.

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