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SabinaMaraviglia19's avatar
SabinaMaraviglia19
Helpful | Level 5
3 years ago
Solved

Incorrect birthday input when joining a Family Plan

Hi there, I received the invitation to join a family plan, I read it quickly and I entered (by error) today's date, not my date of birth. I use Dropbox for work so my account can't be deleted.  ...
security
  • SabinaMaraviglia19's avatar
    SabinaMaraviglia19
    3 years ago

    Thank u so much, the problem's been solved. Regards.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey SabinaMaraviglia19, sorry to hear about this.

 

Would it be OK if I reach out via email to have a further look into this internally?

 

Let me know and I'll use the email address that's associated with your profile here, on our Community.

 

Thanks!

SabinaMaraviglia19's avatar
SabinaMaraviglia19
Helpful | Level 5
3 years ago

Thank u so much, the problem's been solved. Regards.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Glad to hear that, Sabina. Thanks for keeping me in the loop too. 

     

    See you around the Community and take care!

    • Thamsanqa Xekiso's avatar
      Thamsanqa Xekiso
      New member | Level 2
      3 years ago

      Hi Walter, 

       

      I hope you are well. I have a similar issue where I incorrectly punched in the wrong date of birth. 

      • Thamsanqa Xekiso's avatar
        Thamsanqa Xekiso
        New member | Level 2
        3 years ago

        Hi, 

         

        I need to verify my correct date of birth. I mistakenly punched in 2022. How do I go about this?

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