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Tu R.'s avatar
Tu R.
New member | Level 1
10 years ago
Solved

"Invalid Email Or Password" when the team is trying to log into Dropbox on all platforms.

My team has dropbox downloaded on several devices. Mobiles & Tablets: both IOS and Android. Computers: Mac and PC - yet for some reason we cannot go online (tried most browsers) and access the dropbo...
account access
security
  • Rastaman's avatar
    Rastaman
    3 years ago

    Troubleshooting-Day 3

    Finally received permission from Dropbox to view my files on a 3rd device after resetting the password. The old password was working fine on three devices until I needed to swap one device out for another. Why was replacing the password necessary to swap devices? Going forward, will changing the password always be necessary to successfully swap devices?

Rainbear's avatar
Rainbear
New member | Level 2
8 years ago

I am also having an issue logging into the Dropbox App for Mac on 10.12.4. I can sign into the webpage just fine. The webpage will prompt me for my 2factor authentication from the Google Authenticator, but the app just takes my login and password and fails every time. Help!

Mark's avatar
Mark
Icon for Super User II rankSuper User II
8 years ago
Hi Rainbear,

Are you using a recent version of Dropbox? www.dropbox.com/downloading

Does Dropbox give you any errors when it fails?
  • Rainbear's avatar
    Rainbear
    New member | Level 2
    8 years ago
    Redownloaded it today (but yes, I had downloaded it when I posted the comment), and now it's working. Thanks! :-)
    • Jane's avatar
      Jane
      Icon for Dropbox Staff rankDropbox Staff
      8 years ago

      Hey Rainbear, 

       
      Would you mind taking a minute of your time to fill out a survey sharing your experience using the Dropbox Community? You can access it here: http://bit.ly/2lNKIxT. 
       
       
      Warm regards, 
      JaneA 
       
      [This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to start a new discussion in the Dropbox Community here.]

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