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Tu R.'s avatar
Tu R.
New member | Level 1
10 years ago
Solved

"Invalid Email Or Password" when the team is trying to log into Dropbox on all platforms.

My team has dropbox downloaded on several devices. Mobiles & Tablets: both IOS and Android. Computers: Mac and PC - yet for some reason we cannot go online (tried most browsers) and access the dropbo...
account access
security
  • Rastaman's avatar
    Rastaman
    3 years ago

    Troubleshooting-Day 3

    Finally received permission from Dropbox to view my files on a 3rd device after resetting the password. The old password was working fine on three devices until I needed to swap one device out for another. Why was replacing the password necessary to swap devices? Going forward, will changing the password always be necessary to successfully swap devices?

Rastaman's avatar
Rastaman
Helpful | Level 6
3 years ago

I have UNINSTALLED and REINSTALLED dropbox THREE TIMES on this laptop to no effect. Attempting to log in using my absolutely correct email and password results in an “Invalid email or password” notification. How many days am I going to have to spend on this issue in order to resolve it? Why is this IMPOSSIBLE TO RESOLVE?

Mark's avatar
Mark
Icon for Super User II rankSuper User II
3 years ago

Try resetting your password to a less complex one just while you set it up and see if that helps?

 

OR if you already have 3 connected devices (as a free user) unlink an old one at https://www.dropbox.com/account/security

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