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"Invalid Email Or Password" when the team is trying to log into Dropbox on all platforms.
My team has dropbox downloaded on several devices. Mobiles & Tablets: both IOS and Android. Computers: Mac and PC - yet for some reason we cannot go online (tried most browsers) and access the dropbo...
Troubleshooting-Day 3
Finally received permission from Dropbox to view my files on a 3rd device after resetting the password. The old password was working fine on three devices until I needed to swap one device out for another. Why was replacing the password necessary to swap devices? Going forward, will changing the password always be necessary to successfully swap devices?
Mark
Super User II
Super User II
Rastaman wrote:
Hello Mark,
I have provided that info. Several times over.
- App has been reinstalled 4 times.
- Only 2 devices are currently linked
- Filling in the email and password results in an âInvalid email or passwordâ notification
- Username and p/w are absolutely correct
Does anyone at DB care enough to do some research and propose a solution other than reinstall, check your p/w, or how many devices are linked?
Do I have a right to be unhappy? How many days will it take to solve this?
Have you tried what has already been suggested? They cannot resolve things if you wont help them do so - especially as its obviously not an issue impacting huge numbers of people so its something very specific.
Did you do a simpler password? Did you check that there are only two devices at www.dropbox.com/account/security ?
Troubleshooting-Day 3
Finally received permission from Dropbox to view my files on a 3rd device after resetting the password. The old password was working fine on three devices until I needed to swap one device out for another. Why was replacing the password necessary to swap devices? Going forward, will changing the password always be necessary to successfully swap devices?
