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Forum Discussion

Tu R.'s avatar
Tu R.
New member | Level 1
10 years ago
Solved

"Invalid Email Or Password" when the team is trying to log into Dropbox on all platforms.

My team has dropbox downloaded on several devices. Mobiles & Tablets: both IOS and Android. Computers: Mac and PC - yet for some reason we cannot go online (tried most browsers) and access the dropbo...
account access
security
  • Rastaman's avatar
    Rastaman
    3 years ago

    Troubleshooting-Day 3

    Finally received permission from Dropbox to view my files on a 3rd device after resetting the password. The old password was working fine on three devices until I needed to swap one device out for another. Why was replacing the password necessary to swap devices? Going forward, will changing the password always be necessary to successfully swap devices?

Martin L.27's avatar
Martin L.27
New member | Level 1
9 years ago

I haven't changed my password for awhile, it works on the laptop but not my Android phone.  Error message says wrong username or password.  The username and password entered is definitely correct.  I see this issue still hasn't been resolved.

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